So… I took my 2010 Altima here with a P0128 code. They told me my car has two thermostats — the upper/main thermostat for engine temperature (this is what was wrong with my car!!) and a lower/secondary thermostat for the TRANSMISSION. They initially quoted me $750, then came back “lowering labor” to $600, but still insisted I had to replace both thermostats and wouldn’t warranty the main one if I only did that. I confirmed with the manager that replacing just the main thermostat was fine, but they ignored it. If you’re a woman alone, don’t come here — they’ll try to take advantage. I went to the dealership immediately after, and they confirmed it’s the upper/main thermostat that needs replacement and that this specific code doesn’t point to the secondary thermostat. They quoted me $350 for everything, which is a fair price. A good mechanic knows this!!! I would get a second opinion and don’t let them upsell you.
We truly appreciate you taking the time to share your feedback Angela. We’re very sorry to hear that your experience left you feeling uncomfortable — that’s never what we want for any of our customers during the past 30 years serving the Reno community. To clarify, you requested a quote without diagnosis or testing and our recommendation to replace both thermostats was based on guidance from our training and our experience with similar vehicles, as addressing both components at once can sometimes help prevent future overheating or cooling issues. Part supplier’s sell the thermostats separate and in a kit with both thermostats for the purpose to sell a complete repair. That said, customers are always welcome to decline additional work, and we apologize if this wasn’t clearly communicated or felt dismissive of your preferences. We take your concerns seriously and would be happy to review and discuss the matters mentioned above with you directly to ensure everything is communicated clearly and transparently. Your trust is important to us, and feedback like yours helps us improve.
- Southgate Automotive